FAQ
What is your return policy?
To be eligible for a return, items must be in their original, unused condition, free from damage, and securely repackaged.
- A restocking fee of 25% of the item's purchase price will be charged on all approved returns, except where the return is a direct result of an error by Nishi Enterprise Inc. (such as shipment of the wrong item or a defective product received as delivered).
- You are responsible for all return shipping costs unless the return is due to our error.
- Shipping costs paid at the time of purchase are non-refundable under any circumstances.
- Some items are marked as non-returnable on their product pages and cannot be returned under any circumstances.
- Special Order items and items shipped directly from the manufacturer are not guaranteed to be eligible for return. Any such return request must be submitted to and separately authorized by our team before an item is shipped back.
- All returns must be pre-authorized. Unauthorized returns sent to us without prior approval may be refused, and no refund or restocking will be issued for such shipments.
How can I initiate a return?
- Contact our customer support team at support@nishienterprise.com or 732-790-0199 to request a return.
- Provide your order number, proof of purchase, and the reason for the return.
- Once your request is reviewed and approved, we will issue a return authorization number along with instructions for returning the item.
Items returned without a return authorization number are not guaranteed to be accepted or refunded.
How long does a refund take?
Once we receive and inspect your returned item, we will notify you of the status of your refund. Refunds, once approved, will be issued to your original method of payment. Processing times may vary depending on your bank or card issuer.
Do you offer international shipping?
No, we only ship within the United States.
What payment methods do you accept?
We accept all major credit cards, PayPal, ACH, Apple Pay, and Google Pay.
How can I track my order?
After your order is shipped from our warehouse you will receive a tracking number from us in your inbox.
Where are you located?
We are located at 4455 S Clinton Ave, South Plainfield, NJ 07080.
Do you only sell to Indian restaurants?
No, we serve any & all types of restaurants. While we proudly support many Indian restaurants, our products are designed for any commercial kitchen. Whether you run a diner, café, pizzeria, bakery, bar, or catering business, you're welcome to shop with us and visit our warehouse. All customers are welcome at Nishi Enterprise.
Is there a minimum order quantity?
Minimum order quantities apply to select products and will always be displayed on the product page. For all other items, there is no minimum order quantity.
Do you offer expedited shipping?
Yes! At checkout, you will have the option to select your preferred shipping method. If you need your order faster, we offer Next Day Air and Two Day Air shipping, both available at an additional cost paid by the customer. Standard shipping rates and delivery estimates will also be displayed at checkout so you can choose the option that best fits your timeline.
Can I come see the products in person?
Absolutely! You are welcome to walk in and visit our warehouse at 4455 S Clinton Ave, South Plainfield, NJ 07080 to browse products in person before making a purchase. We love meeting our customers. Feel free to give us a call at 732-790-0199 or email us at sales@nishienterprise.com if you have any questions before stopping by.
Do you offer price matching?
Yes! For many items, especially larger equipment such as commercial refrigeration, ovens, prep tables, and similar equipment, we are happy to price match at our sole discretion. If you received a lower quote from another dealer, reach out to us at sales@nishienterprise.com or give us a call at 732-790-0199 and we will do our best to match it.
Can I get a quote for a large order?
Absolutely! We are more than happy to put together a quote for you. Simply reach out to us at sales@nishienterprise.com or give us a call at 732-790-0199 and one of our specialists will work one on one with you to help satisfy your needs.
Can I place an order by phone or email instead of online?
Yes! We are more than happy to take your order over the phone or by email. Simply call us at 732-790-0199 or reach out to us at sales@nishienterprise.com and we will get everything set up for you. Once your order is confirmed, we will send a secure payment link directly to your email. Please note that we do not accept credit card numbers over the phone, as this is against our policy.
What happens if my order arrives damaged?
If your order arrives damaged, contact us immediately at 732-790-0199 or sales@nishienterprise.com. Photograph all visible damage before taking any further action, including before discarding packaging. Claims submitted without documentation may not be eligible for replacement, repair, or refund. The restocking fee does not apply to items confirmed to be damaged or defective due to our error.