FAQ
What is your return policy?
We accept returns within 14 days of delivery. To qualify for a refund or exchange, products must be returned in their original condition, unused, and free from damage. Please ensure items are securely packaged before sending them back.
- You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective product).
- Shipping costs are non-refundable.
- Customers will be charged a restocking fee of 15% for all returns (unless the return is due to our error).
- Some items are non-returnable as stated on their product pages.
- Special Order items and products shipped directly from the manufacturer are not always eligible for return. Any return requests for these items must be reviewed and authorized by our team.
How can I initiate a return?
- Contact our customer support team at support@nishienterprise.com or 732-790-0199 to request a return.
- Provide your order number, proof of purchase, and the reason for the return.
- Once approved, we will provide a return authorization number and instructions on how to return your item.
How long does a refund take?
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
- Please note that it may take additional time for your bank or credit card company to process the refund
Do you offer international shipping?
No, we only ship within the United States.
What payment methods do you accept?
We accept all major credit cards, PayPal, ACH, Apple and Google pay.
How can I track my order?
After your order is shipped from our warehouse you will receive a tracking number from us in your inbox.
Where are you located?
We are located at4455 S Clinton Ave, South Plainfield, NJ 07080.
Do you only sell to Indian restaurants?
No. we serve any & all types of restaurants. While we proudly support many Indian restaurants, our products are designed for any commercial kitchen. Whether you run a diner, café, pizzeria, bakery, bar, or catering business, you’re welcome to shop with us and visit our warehouse. All customers are welcome at Nishi Enterprise.
Is there a minimum order quantity?
Minimum order quantities apply to select products and will always be displayed on the product page. For all other items, there is no minimum order quantity.